Cinebody Platform FAQ

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Cinebody Platform FAQ

How do I manually upload footage to my Cinebody project?

1. Select your project
2. Click the blue upload icon
3. Drag and drop (or select) your clips to upload them

What file types and codecs does Cinebody support?

Cinebody supports the following video input filetypes:

.3g2, .3gp, .asf, .avi, .f4a, .f4b,  .f4p, .f4v, .flv, .m2v, .m4p, .m4v, .mkv, .mov, .mp2, .mp4,

For best performance video filetypes should be H.264 or H.265 codec.

I want to upload my final video and share it with the entire project team. How do I do that?

In the ‘Videos’ tab in your project, click the blue ‘Upload a Video’ button. This will allow you to either drag a video or choose one from your computers finder. Once a video is uploaded, your team can review and publish your final video. 

How can Android users participate in Cinebody projects?

Yes. Android users can follow these steps https://cinebody.com/android to upload their footage via desktop or mobile browser.

Why can’t I see users clips in the app?

If your clip settings are set to either “Hidden” or “Selects” only admins will be able to see other users clips in the app. If you cannot see your own clips, make sure that they appear with a green check mark in the “My Clips” section.

My project isn’t visible in the app. How do I make it visible?

Creators won’t see your private project under your Cinebody team in the app unless they are invited. If you’d like for all Cinebody users to see your project, toggle your project’s privacy setting from ‘Private’ to ‘Public’.

I want to add an admin to my team. How do I do that?

Select your team and add their email to the “invite team admin” area in the overview tab.

How do I add additional teams or more storage?

To upgrade your account, contact [email protected]

Does Cinebody compress video footage?

Cinebody does not compress footage.

Can I upload non iPhone footage to a Cinebody project?

Yes. Use the following steps to upload video from Drones, DSLRs, and any other filetype listed here. Video files with H.264 or H.265 are best for the platform.
1. Click into your project
2. Click the blue Upload icon seen here
3. Choose any video you’d like. Click here to view supported file types.